Conflict Resolution Courses

CIEH (Chartered Institute of Environmental Health) Level 2 Conflict Resolution and Personal Safety
This new Qualification in Conflict Resolution will benefit any person or worker who has to deal with people in the private or public sector. Conflict Resolution will help staff and managers recognise potential problems before they arise and foster the skills to defuse conflict before it escalates to serious violence with the aim of developing a safer working environment.

Successful completion of the Conflict Resolution training programme and assessment will enable candidates to understand and be able to:

An Introduction to Conflict Resolution & Personal Safety
The terminology used in conflict resolution
State the HSE definition of 'violence at work'
Give examples of violent behaviour
Describe the negative effects of violence in the workplace which have a detrimental impact on the business or organisation
State the factors that can contribute to a confrontational situation
Describe the principles of conflict resolution and conflict management
The law in relation to controlling Conflict Resolution and violence in the work place

Candidates should know the Conflict Resolution laws that apply to businesses and their employees, and should be able to:

Understand the difference between common law, criminal law and best Conflict Resolution practice guidance
State in general terms the requirements of the current Conflict Resolution regulations in relation to the Criminal Law Act 1967, section 3 and the Health and Safety at Work Act 1974.
Define the four main categories of assault within Conflict Resolution
Describe the Conflict Resolution law regarding self-defence including the definitions of reasonable and justifiable force
Understand the need to report and record any incidents of confrontational behaviour or Conflict Resolution
How to assess the risks of violence using the principles of Conflict Resolution

Candidates should understand the concepts of Conflict Resolution in a safe working environment and how the risk of conflict can be assessed and then be able to:

Review the working environment for Conflict Resolution to identify risks to personal safety
State the benefits of developing company policies for Conflict Resolution, personal safety and procedures
Explain how some specific situations may increase the risk of conflict
Understand the importance of Conflict Resolution procedures to minimise the risks of violence
Apply appropriate Conflict Resolution methods to de-escalate any confrontational situation

Candidates should understand the use of appropriate Conflict Resolution methods to de-escalate a confrontational situation and should be able to:

Describe the Conflict Resolution indicators of aggressive behaviour
Identify aggressive signals and behaviour indicating a Conflict Resolution situation is developing
State effective methods of Conflict Resolution for defusing a potential confrontational situation
Understand how verbal and non-verbal Conflict Resolution signals can be used as a means of conflict minimisation
Describe how Conflict Resolution, observational, listening and communication skills may be used to defuse conflict

The importance of personal safety in Conflict Resolution Conflict Resolution
Candidates should understand the importance of personal safety and should be able to:

Give examples of common threats in the workplace
Describe how to establish and maintain a personal safety zone
Describe Breakaway techniques to protect personal safety